Frequently Asked Questions

Orders and Delivery

How do I login as a customer?

If you'd like to see your past orders or your shipping details, simply log in by clicking the user icon (👤) in the top right corner.

Is there a minimum order?

No. However, there will always be a shipping fee.

What payment options do I have?

We use PayFast, a payments processing service for South Africans and South African websites. 

PayFast enables easy, secure and instant transfer of money from online buyers to Drawn In in a variety of ways. 

The most popular payment methods are via Instant EFT or Credit Card. 

What delivery options do I have?

We offer economy shipping and want-it-in-a-hurry shipping options. Find detailed instructions on our Shipping and Delivery page.

Markers and More

What is the difference between an Outliner marker and a normal Black marker?

The Neuland Outliner is the primary marker. The Outliner Marker (in the orange casing) has permanent black ink (colour code: 010). This is a special water based ink pigment that will ensure that your beautiful contours will not get blurred or smeared when you add colour and shadows with our essential range of water-based markers. Make sure that your recap these markers directly after use to prevent them drying out.

The Black Markers (colour code: 100), are best used for writing text or drawing images that will not be coloured over. These pens will not dry out if the caps are left off during a workshop.

Find the explainer video on our YouTube channel.

What is the Shadow Marker?

Applying shadows allows an object to stand out from the backdrop. 

NOTE: Shadow is a dark area of contrast cast by an object illuminated on the opposite side. Shadow is always placed on the opposite side of the light source. 

Grey is a neutral colour and goes with all the colour markers. We use grey (colour code: 101 and 102) to create shadow.

Depending on the purpose, you may choose to use the Neuland BigOne, NoOne, NoOne Art or TwinOne (colour code: 101 and 102) to create shadow.