Frequently Asked Questions
Orders and Delivery
How do I login as a customer?
If you'd like to see your past orders or your shipping details, simply log in by clicking the user icon (👤) in the top right corner.
Is there a minimum order?
No. However, there will always be a shipping fee.
What payment options do I have?
We use PayFast, a payments processing service for South Africans and South African websites.
PayFast enables easy, secure and instant transfer of money from online buyers to Drawn In in a variety of ways.
The most popular payment methods are via Instant EFT or Credit Card.
What delivery options do I have?
Please note: if you need a shipment in a hurry, call in advance and lets explore how we can assist you.
We use Courier Guy exclusively as they offer the most reliable service. You will be presented with two options at checkout - economy and express service. Rates are "live" meaning you see what Courier Guy actual rates are. Find detailed instructions on our Shipping and Delivery page.
Markers and More
What is the difference between an Outliner marker and a normal Black marker?
The Neuland Outliner is the primary marker. The Outliner Marker (in the orange casing) has permanent black ink (colour code: 010). This is a special water based ink pigment that will ensure that your beautiful contours will not get blurred or smeared when you add colour and shadows with our essential range of water-based markers. Make sure that your recap these markers directly after use to prevent them drying out.
The Black Markers (colour code: 100), are best used for writing text or drawing images that will not be coloured over. These pens will not dry out if the caps are left off during a workshop.
Find the explainer video on our YouTube channel.
What is the Shadow Marker?
Applying shadows allows an object to stand out from the backdrop.
NOTE: Shadow is a dark area of contrast cast by an object illuminated on the opposite side. Shadow is always placed on the opposite side of the light source.
Grey is a neutral colour and goes with all the colour markers. We use grey (colour code: 101 and 102) to create shadow.
Depending on the purpose, you may choose to use the Neuland BigOne, NoOne, NoOne Art or TwinOne (colour code: 101 and 102) to create shadow.